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Who is EGS?

Our Team...Is Your Team

Our strategies are people centric.  
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We are changing how consumers view their favorite brands,

improving our clients revenue and NPS, and creating sustainable jobs...

at a lower total cost than other outsourcing providers.

 

At Emerging Global Services (EGS), we redefine the paradigm of call center outsourcing, setting new industry standards with our cutting-edge technologies and the latest approach. We have the solutions to solve any problem within your patient access and back-office support center. With over 10 years of experience, and over 60 Healthcare Insurance providers, Clinics, Hospitals, Software-as-a-Service (SaaS) Platform Companies, and Revenue Cycle Management firms, EGS delivers superior service at a fraction of the of the cost.

Unrivaled Expertise

Our team harnesses the power of the latest technology and tools, while applying our more than 25 years of experience, ensuring that your Customer Care needs are met with unmatched proficiency.
 

Bilingual Excellence

Located in Northern Mexico, our skilled operators have two- and four-year university degrees, are fluent in both English and Spanish, and many have lived in both Mexico and the United States - facilitating seamless communication with your diverse clientele.

Business Automation and AI Tools

We leverage cutting-edge Business Automation and AI tools, allowing us to enhance efficiency, reduce response times, and provide a superior customer experience.

Cost-Effective Solutions

Our strategic presence in Northern Mexico's labor market allows us to easily offer significantly lower labor rates with superior quality and agent retention our competitors.

Certifications

HIPAA Compliant.webp
Seal-SOC2.webp
pci-dss-compliant.webp
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