Listen.  Connect.  Results. 

EGS is in the Business Process and Call Center Outsourcing industry, delivering innovative customer support, sales and technology solutions from emerging labor markets worldwide.

 

 

Multiple Locations Nearshore.

Our strategies are people centric.  We are changing how consumers
view their favorite brands, improving our clients revenue and NPS, and creating sustainable jobs at a lower total cost than other outsourcing providers.
Relationships fuel our global economy.  We operate on the premise that meaningful connections result in meaningful relationships that matter in life, and in business.  Therefore, every relationship is an opportunity to add value across the enterprise.

 

EGS is a people-centric, entrepreneurial outsourcing provider in the sales, customer service, and technical support industries.  Our centers are unique because we are located in new and emerging labor markets nearshore, offshore and in the U.S., where highly educated labor is abundant, yet competition for that labor is low.  This results in low employee turnover (attrition under 20% a year), and high customer satisfaction for our clients.

 

Te
 
Inbound
Outbound
Back Office
Social Media
Customer Service
Technical Support
Sales & Reservations
Lead Generation
PCI  Compliant
HIPAA Compliant
Multi-Site Footprint
Fully Redundant
Omni-channel
Artificial Intelligence 
Machine Learning
Analytics
 

TRAINING

We invest in extensive training.  Daily, Weekly, On-going.

SUPERVISORS

We invest in world-class, highly experienced, front-line supervisors.

RECRUITING

We invest extensively in customized recruiting and hiring, sourcing exceptional talent to drive success.

KEEP IT SIMPLE

Our agents success is built on three to five metrics during each contact.  Keep it simple so they can focus. 

TECHNOLOGY

Having great people is key to a successful labor -based business like a call center, but great technology behind the scenes is what enables great people to serve.

Steve Shefveland
Founder / CEO
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Adrian Reynoso
COO
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Ken Linger
CTO
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Logistics
Cross Border Shipping
Telecommunications
Cable
Wireless

Healthcare IT

Travel & Hospitality

SaaS

Utilities & Energy

E-commerce

Insurance
Information Technology
Software Development
Managed Services Support
Medical
 
 
 

Omni-Channel Customer Routing combined with Artificial Intelligence and Machine-Learning improves Net Promoter Scores (NPS) at Significantly Less Cost.

Consumers seek customer service that makes them feel special, values their time, and answers their questions accurately the first time.  We help our clients listen to, and connect with, their customers in new and unique ways across any channel they prefer.  

 

For example:

96%

First-Call Resolution via Phone & Chat

94%

NPS After 3 Months

42%

Improvement in Sales leveraging peer-to-peer routing

Brands want to deliver an exceptional sales and support experience utilizing technology that meets the customer where they are.  And, they want to do this in a way that does not break the bank.  The EGS Omni-Channel platform allows your customers to communicate with you anytime, in anyway, personalized and branded however you want, leveraging machine learning, Artificial Intelligence (AI), and Business Analytics across all channels.

Phone
Email
Web
Social
SMS
Chat
Video Chat

Improve Service.  Reduce Costs.  Grow Faster.

Self-Service
 
What we will do for you.  Because we did it for them.
  • IT Managed Services Client

    Helped this Managed Service Provider deliver cost-effective overnight and weekend support resulting  in new clients and a 30% cost savings.

  • Travel and Hospitality Client

    Leveraging omni-channel technology and highly trained call center agents, we helped a rental car company improve their Brand image and reduce costs.

  • E-tail Global Customer Support Client

    Leveraging our multi-lingual agents and omni-channel platform, we improved customer satisfaction 200% and reduced costs 35% for this global cross-border.

  • Healthcare IT SaaS Client

    Helped this SaaS-based healthcare communications provider deliver cost effective contact center services over 30%.

CONTACT US

OUR ADDRESS

EGS Global, Inc., d/b/a Emerging Global Services

3219 E. Camelback Road, Suite 519, Phoenix, Arizona 85018 USA

Email: info@emergingglobal.com 
Tel:  1-480-630-6208

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© 2020 by EGS Global, Inc., d/b/a Emerging Global Services

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