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Steve Shefveland
- Feb 15
- 2 min
The FQHC Call Center.
The Health Clinic and FQHC Call Center during COVID-19.
60 views0 comments
Steve Shefveland
- Apr 8, 2020
- 2 min
Make Money. Save Money. Mitigate Risk. What Would you Choose?
Make Money. Save Money. Or, Mitigate Risk. What would you choose during COVID-19?
31 views0 comments
Steve Shefveland
- Mar 17, 2020
- 2 min
Coronavirus. Is Your Call Center Partner Ready?
Is your call center ready for COVID-19? Do you rely on a call center?
46 views0 comments
Steve Shefveland
- Aug 15, 2019
- 1 min
Summer is (almost) Over. What are Your Plans for Fall?
Emerging Global Services (EGS). Nearshore. Outsourced. Solutions. Innovative. Low Cost Labor.
26 views0 comments
Steve Shefveland
- Aug 1, 2019
- 3 min
Bots, A.i. and Call Centers. Can you Feel the Tipping Point?
Bots and Ai are changing how we work, live and play, right! Well, not so fast!
35 views0 comments