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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Integrating Behavioral Health: CCBHCs and the Future of Whole-Person Care

Learn how FQHCs and CCBHCs are using AI to integrate behavioral and physical health, improve outcomes, cut costs, and deliver whole-person care for underserved communities.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Beyond Reactive Care: Moving Toward Proactive Wellness- Wellness in FQHCs

Discover how AI helps FQHCs shift from reactive care to proactive wellness—cut hospitalizations, boost preventive visits, save costs, and build healthier communities through real-world success stories.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

5 Quick Wins for Improving FQHC Operational Efficiency

Explore 5 quick AI-driven wins to boost FQHC operational efficiency—cut wait times, save costs, ease staff burnout, and enhance patient care with real-world success stories.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

The Role of Certified Coders in FQHC Revenue Cycle Optimization

Discover how certified coders, powered by AI, help FQHCs cut denials by 50%, boost collections by up to 15%, and recover millions in lost revenue—strengthening financial health and patient care.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Using Predictive Analytics to Forecast Patient Volume and Staffing Needs

FQHCs face rising staffing and patient volume challenges. Discover how AI-powered predictive analytics improves scheduling accuracy, cuts costs, reduces burnout, and boosts patient satisfaction by up to 20%.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Leadership Turnover in FQHCs: Avoiding the CEO Revolving Door

Leadership turnover is a growing crisis for FQHCs, costing up to $500K per transition. Discover how AI-powered predictive analytics and automated board reporting can reduce CEO burnout, improve retention, and strengthen mission success.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

HRSA Compliance: Outsourcing 24/7 Nurse Triage to Meet Operational Requirements

Explore how AI-powered outsourced nurse triage helps FQHCs meet HRSA 24/7 access requirements, cut costs by up to 30%, reduce burnout, and boost patient satisfaction—while securing vital funding.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Streamlining Complex Wraparound Payments: Tips for Medicare Advantage Coordination

Learn how AI helps FQHCs streamline Medicare Advantage wraparound payments, reduce claim errors, and boost collections by up to $3 million annually through automation and predictive analytics.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Building Financial Reserves: Lessons from Top-Performing FQHCs

Learn how AI-powered revenue cycle optimization and predictive financial modeling help FQHCs build strong reserves, reduce costs, and secure long-term stability—ensuring resilience and continued care.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Alternative Payment Methodologies (APMs): Expanding Revenue Opportunities

Discover how AI-powered risk stratification and APM analytics help FQHCs boost revenue by 10–20%, reduce hospitalizations, and improve care—ensuring sustainability in value-based payment models.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Reducing Denials Through Data-Driven Claims Management

Learn how AI-powered claims scrubbing and predictive denial analytics help FQHCs cut denials by up to 50%, recover lost revenue, and reduce staff burnout—turning claims management into a strategic advantage.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

UDS Benchmarking 101: How to Compare and Improve Your FQHC’s Performance

Discover how AI-powered tools help Federally Qualified Health Centers (FQHCs) streamline UDS reporting, boost performance scores, and secure more funding—through automated data aggregation and predictive performance modeling.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Shifting to Proactive Wellness: A New Era for FQHCs

Discover how AI scheduling, automated billing, and data analytics streamline FQHC operations, boost efficiency, reduce burnout, and improve patient care.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Choosing the Right Billing Model: In-house vs. Outsourced vs. Hybrid

Discover how AI helps FQHCs reduce burnout, boost retention, and build a resilient workforce through automation and predictive analytics.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Building a Resilient FQHC Workforce: Tackling Burnout and Turnover

Discover how AI helps FQHCs reduce burnout, boost retention, and build a resilient workforce through automation and predictive analytics.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Overcoming Funding Constraints: Practical Strategies for FQHC Administrators

Facing funding challenges, FQHCs are turning to AI for solutions. Learn how AI-powered revenue cycle management and grant forecasting can boost revenue, reduce costs, and secure long-term sustainability.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Automation in RCM: The Future of FQHC Billing

Discover how AI-powered automation is transforming revenue cycle management (RCM) for FQHCs—reducing denials, speeding up reimbursements, and freeing staff to focus on patient care.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

The Prospective Payment System (PPS) Demystified

Explore how AI is enhancing Medicare’s Prospective Payment System (PPS) through improved cost prediction, risk adjustment, and real-world tools like Viz.ai and LumineticsCore—leading to better outcomes and reduced healthcare costs.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Navigating the 2025 Physician Fee Schedule: Key Takeaways for FQHCs

Discover how the 2025 Physician Fee Schedule impacts FQHCs, with a shift from G0511 to CPT codes. Learn about revenue potential, compliance steps, and how AI tools can streamline billing and care coordination.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Integrating Behavioral Health into Primary Care: Best Practices for FQHCs

Learn how FQHCs can integrate behavioral health into primary care with practical steps, case studies, and strategies to overcome funding and regulatory barriers—boosting outcomes for underserved populations.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Telehealth in FQHCs: Expanding Access While Bridging the Digital Divide

Discover how telehealth is transforming care in Federally Qualified Health Centers (FQHCs), expanding access for underserved communities while tackling the digital divide and shaping the future of equitable healthcare.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

How One FQHC Used Automation to Reduce Administrative Burden

Discover how Federally Qualified Health Centers (FQHCs) can improve efficiency, reduce burnout, and enhance patient care through automation and data analytics, with real-world success stories and practical strategies.
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Podcast
4
min read
Voice
Consulting
Digital
Processes
Tech

Revolutionizing Care: How AI Tools Are Transforming Patient Engagement in FQHCs

Discover how AI tools are revolutionizing patient care in Federally Qualified Health Centers (FQHCs). Learn about virtual assistants reducing wait times, multilingual support breaking down language barriers, and predictive analytics enabling proactive care management for the 29 million vulnerable Americans served by FQHCs. Explore real-world examples of improved efficiency, reduced administrative burden, and enhanced patient engagement.
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Articles
4
min read
Voice
Consulting
Digital
Processes
Tech

Modernizing FQHC Operations: Strategies for Efficiency in a Changing Landscape

Discover effective strategies for modernizing FQHC operations through automation and data analytics. Learn how AI scheduling, automated billing, and UDS data analysis can reduce staff burnout, improve efficiency, and enhance patient care. Explore real-world examples of FQHCs that captured additional revenue and increased appointment bookings through technology implementation.
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Events
4
min read
AI Solutions
Voice
Digital
Tech

Emerging Global Services to Exhibit at MSP EXPO Florida 2025

Company to Showcase Advanced AI-Driven Outsourcing Solutions February 11-13, 2025, at the Communications and Digital Transformation Event of the Year
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Articles
2
min read
Voice
Consulting
Digital
Processes
Tech

Things to Consider When Selecting Your Contact Center

Selecting a contact center provider involves a multifaceted decision that extends beyond conventional considerations. Over my 12-year tenure in the contact center outsourcing realm, I've come to appreciate that while metrics like pricing, employee experience, and industry expertise are important, the cornerstone of success rests within the people of an organization.
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Articles
3
min read
Voice
Digital
Tech
Processes
Consulting

Navigating Call Center Outsourcing: Leveraging Nearshore Excellence

In the realm of call center outsourcing, seeking a partner isn't merely a transaction; it's a quest for excellence that aligns with your brand's ethos and customer expectations. It's about finding a collaborator who not only embodies best practices but also offers the geographical advantage of a nearshore solution.
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Articles
3
min read
Voice
Digital
Consulting
Processes
Tech

The Best Approach to Converting Sales Leads and Free Trials. Think Location.

Leverage the Expertise of a lower cost (outside the U.S.) Call Center Provider whose Employees Live the U.S. Culture and Speak Exceptional English (and Spanish).
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Whitepapers
10
min read
Voice
Processes
Consulting
Digital
Tech

Analyzing the Nationwide Impact of Minimum Wage Inceases: Leveraging Outsourced Call Center Operations for Sustainable Business Growth

This paper explores the nationwide impact of rising minimum wages, focusing on the challenges businesses face with heightened labor costs and compliance. Leveraging strategic outsourcing to enhance operational efficiencies provides a solution for reducing expenses and maintaining flexibility.
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Whitepapers
3
min read
Consulting
Digital
Processes
Tech

The Impact of Senate Bill 525 on California Businesses: Leveraging Outsourced Call Center Operations as a Cost-Effective Solution

This paper scrutinizes California's Senate Bill 525, spotlighting its influence on businesses amidst escalated labor expenses and compliance burdens. It advocates leveraging outsourced call center operations as a strategic measure, offering cost efficiencies and flexibility to alleviate the bill's impact, ensuring sustained business growth in a dynamic regulatory landscape.
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