Steve Shefveland
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Steve Shefveland
- Jun 20
- 2 min
A Disaster? Well, that's the Least of my Concerns Right Now.
Call Center Back-up. Every Busienss needs disaster recovery and continuity in the face of the next disaster.
634 views0 comments
Steve Shefveland
- Jun 15
- 2 min
Why do Managed Service Providers (MSP's) Outsource their Client and Technical Support?
The managed service provider (MSP) market has been growing significantly in recent years as the move to the Cloud makes it easier to host...
1,177 views0 comments
Steve Shefveland
- Jun 9
- 2 min
The Most Important Decision when Selecting a Contact Center Provider.
Price? Employee Experience? Location? Industries? I've read a lot of blogs and articles about this subject. Naturally I would because...
12 views0 comments
Steve Shefveland
- Jun 9
- 2 min
Automation and Ai in a Call Center. Does it Work?
Well, Yes. But it Requires the Right Use Case. Does your company operate a call center? If so, are their tasks you want to automate to...
62 views0 comments
Steve Shefveland
- Jun 6
- 3 min
Should Software-as-a-Service (SaaS) Companies Outsource their Customer Support Functions?
By: Chat GPT 4.0! So, I simply couldn't resist creating this blog post today. Our company, Emerging Global Services (EGS), is a leading...
174 views0 comments
Steve Shefveland
- Jan 3, 2022
- 1 min
Nice Guys on Business Podcast
Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.
63 views0 comments
Steve Shefveland
- Apr 8, 2021
- 2 min
U.S. Contact Center Best Practices. In Mexico?
Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?
79 views0 comments
Steve Shefveland
- Feb 15, 2021
- 2 min
The FQHC Call Center.
The Health Clinic and FQHC Call Center during COVID-19.
181 views0 comments
Steve Shefveland
- Apr 8, 2020
- 2 min
Make Money. Save Money. Mitigate Risk. What Would you Choose?
Make Money. Save Money. Or, Mitigate Risk. What would you choose during COVID-19?
82 views0 comments
Steve Shefveland
- Mar 23, 2020
- 2 min
Unlimited Call Center Reps. Working from Home. For 13 Years.
Does your Call Center Provider (or Internal Center) have years of Experience Managing Agents who Work-from-Home (WfH)? Is your team (or...
47 views0 comments
Steve Shefveland
- Mar 20, 2020
- 2 min
Mitigating Call Center Risk in the Age of COVID-19
Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?
67 views0 comments
Steve Shefveland
- Mar 17, 2020
- 2 min
Coronavirus. Is Your Call Center Partner Ready?
Is your call center ready for COVID-19? Do you rely on a call center?
53 views0 comments
Steve Shefveland
- Mar 11, 2020
- 2 min
EGS Response to COVID-19, aka Coronavirus.
With the recent news and concerns around coronavirus, we know you may have questions about what EGS can do to maintain operations.
55 views0 comments
Steve Shefveland
- Aug 15, 2019
- 1 min
Summer is (almost) Over. What are Your Plans for Fall?
Emerging Global Services (EGS). Nearshore. Outsourced. Solutions. Innovative. Low Cost Labor.
31 views0 comments
Steve Shefveland
- Aug 1, 2019
- 3 min
Bots, A.i. and Call Centers. Can you Feel the Tipping Point?
Bots and Ai are changing how we work, live and play, right! Well, not so fast!
51 views0 comments
Steve Shefveland
- Jul 24, 2019
- 3 min
Trade Shows and Conferences. Should you Go?
Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!
63 views0 comments
Steve Shefveland
- Mar 5, 2019
- 1 min
What is Old. Made New.
Do you operate an internal call center? If so, are you happy with its performance, turnover and cost? If you want to explore new...
34 views0 comments
Steve Shefveland
- Mar 1, 2019
- 1 min
Call Centers are a dime a dozen, Right? No! More like 100,000 dimes a Month!
Who do you know in business that needs or uses a call center? You will earn $10,000 or more per month in residual income (revenue share)...
78 views0 comments
Steve Shefveland
- Jan 29, 2019
- 1 min
Happy New Year...Yes, it is Still January!
Can you believe it? Today is January 29, 2019, and it feels like it is the end of March! Yes, I've had a busy start to this New Year! ...
52 views0 comments
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