The new 2025 State of Voice AI Report just confirmed everything we've been building toward at EGS.
📌 Voice AI is no longer a “nice to have”—it’s now foundational.
📌 80% of companies are using voice agents, but only 21% are satisfied.
📌 The #1 use case: Customer service and task automation.
📌 84% of enterprises are increasing Voice AI budgets this year.
📌 Human-like Voice AI agents will define 2025.
At EGS, we’re not preparing for this shift—we’re already there.
We’ve spent years building:
✔ Conversational Voice AI bots that handle scheduling, billing, insurance verification, and patient engagement
✔ Human-in-the-Loop support for accuracy, safety, and compliance
✔ Near-shore, bilingual CX teams (Mexico) for cost efficiency
✔ Workflow automation for healthcare, MSPs, SaaS, travel, auto, and financial services
While many organizations are planning to adopt human-like Voice AI in 12 months… EGS customers are using it today.
2025 may be the “Year of Voice AI”—but for EGS, the future arrived early.
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