• EGS LinkedIn
  • EGS Twitter
  • EGS Facebook

© 2019 by EGS Global, Inc., d/b/a Emerging Global Services

Nearshore Contact Center

The City of Hermosillo, Sonora, Mexico

Our contact centers in Hermosillo, Sonora, Mexico are a "hidden gem."  Hermosillo is one the best emerging labor markets in North America for outsourced call centers.  Our agents speak fluent English, the quality of labor is highly educated, there are over 19 universities and technical schools, including the University of Sonora, Mexico's 3rd largest university.  In addition, Hermosillo has a large number of U.S. manufacturing companies, with the largest being a Ford Motor Assembly plant.  Lastly, Companies such as Yahoo, Google and Microsoft have setup operations due to the talented labor force technical skills found in abundance.

Hermosillo is easy access from Phoenix and Los Angeles, with daily flights on American Airlines, Aeromexico and other large airlines.

 

Just as important, Hermosillo is one of the safest (See Safety Overview below) cities in Mexico for the past 25 years.  Watch the following video and see why Hermosillo is your best option when considering where to relocate your offshore operations that meet the original criteria for why youmay have goneoffshore to begin with:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hermosillo, Sonora, Mexico:  Safety, Our Location.

Global travel and planning is required by all corporations and we have included data and facts about Hermosillo, Emerging Global (EGS) safety processes, our experiences and data sources. 

First, more than 150,000 Americans safely visit Mexico every day.  Travelers feel relatively safe visiting popular U.S. cities like Detroit, Baltimore, St. Louis, Chicago, and New Orleans.  Visitors from around the world enjoy these cities in relative, reasonable safety.  Interesting, each of these cities is statistically less safe than Hermosillo. 

You may not know, but in Hermosillo, there is an unparalleled cultural affinity to the U.S., with many Americans traveling to and living in Hermosillo and the surrounding region and cities.   We have not experienced a single incident in Hermosillo with the safety of our business and our clients since our inception in 2010. 

We operate safe and secure, state-of the-art, comfortable facilities.  Our team members create a welcoming, and productive environment for our clients and employees. Our business is our home away from home and we treat it that way. Therefore, each site offers our clients and employees comfortable workplaces that are not only safe but encourage camaraderie and foster productivity.   As with all major cities, we highly recommend situational awareness, going in pairs and refrain from going to out of the way areas.   This is the same awareness one should use in almost any major city, be it in the U.S. or other foreign country.

 

Safety and Security for our Visitors.

 

  • We can pick up at the Hermosillo (airport code “HMO”) Airport and shuttled to your hotel or our center. Note that Hermosillo has easy access via Phoenix, AZ, USA, Los Angeles, CA, USA, Mexico City, Mexico, and most other major cities in Mexico

  • Center Security – on site security 24 x 7

  • Camera’s – on site security cameras, recording and monitoring.

  • Lockers – are employees all have lockers for personal items.

  • Cell Phone – our call centers are a Cell Phone Free Zone except for specific areas and offices.

  • IT Security Access – we have multiple layered access to our Network Operations Center and security access

  • Badge Readers – security monitors employees through entrance and exit points with Badge Access.

  • Visitor – security requires sign in, identification and guests must be hosted by an EGS employee (s) at all times.

  • Disaster Recovery Plan – our DRP plan is in place and managed by IT, operations and staff.

  • Generator Security – all our sites have generators with fuel contracts.

Given what has been publicized about the country of Mexico, we understand the tentative perspective some may feel about traveling to Mexico.  To help you overcome this perception, we would like to share some compelling facts and data to demonstrate why Hermosillo is the right location for your customer engagement solution, and how you get comfortable the overall safety of the region.

There are many compelling reasons to select our nearshore contact centers in Hermosillo:  

  • Proximity/Convenience– You can get to our Mexico Sites in a matter of hours, with less wear and tear on your people and minimal travel costs. 

  • Cost Effective– With a population of 1.5 million people, low wage inflation, high-quality customer support skills are readily available at very low costs equal to what may be found in some offshore locations with quality labor

  • True U.S. Cultural Affinity– Unlike other LATAM and offshore geographies that claim to have “cultural affinity” with the U.S., our Hermosillo, Mexico employees have actual social, cultural and family ties to the U.S. and direct exposure to U.S. products and services.

 

This familiarity drives a more natural connection with U.S. consumers and more engaging sales and service interactions:

 

  • Mexico is the #1 location for North Americans living abroad, with One (1) million Americans and more than 400,000 Canadians calling Mexico home, part or full time.

  • More than 15 million Americans visited Mexico in 2016.  And more than 150,000 U.S. citizens cross the border into Mexico daily.

  • English and Bilingual (English and Spanish).

  • Our sites are ideally-suited to perform English-only or bilingual services. We can readily recruit agents with English skills for our Mexico sites, provide a high-quality and flexible bilingual workforce to support your specific needs.

  • Despite the perception that many Americans have, Hermosillo and the state of Sonora is quite safe compared to other outsourcing locations in LATAM. 

Outsourcing to Mexico.

According to A.T. Kearney's 2017 Global Services Loation Index, one of the greatest impact on he business services industry is how technology and cognitive computing (Artificial Intelligence) is directly impacting the industry.  Overall, Mexico is ranked 13 in the world according to this index, and will continue to be the largest nearshore outsourcing destination for years to come for companies and organizations in the U.S.A.  Source:  https://www.atkearney.com/digital-transformation/gsli.