Stop Losing Patients Because of Staff Turnover

EGS: A Scheduling Solution That Speaks Radiology

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Your front desk staff quits, again. Now you're scrambling to find someone new, train them on contrast protocols, insurance verifications, and all the radiology-specific terminology that takes time to understand.

Meanwhile, your patients are getting frustrated with long hold times and scheduling mistakes. Sound familiar?

The Costs of In-House Scheduling Staff

Constant recruitment and hiring costs

Long training periodsto learn radiology workflows and terminology

Coverage gapsduring sick days, vacations, and between hires

Rising labor costsputting pressure on practice budgets

Patient complaintsabout hold times and scheduling errors

There’s a Better Way

Introducing Specialized Radiology Call Center Services with EGS

We operate a call center dedicated to radiology and imaging practices. EGS does more than just answer the phone, we understand your world.

Radiology-Trained Staff

Our agents are trained on imaging-specific workflows, including contrast/no contrast protocols and insurance verifications. We speak the language of radiology.

No More Turnover Headaches

Never post another scheduling job or train another front desk person. We handle everything.

Cost-Effective Operations

Based in Northern Mexico with highly trained staff, providing cost-effective solutions.

Bilingual Capabilities

Serve your Spanish-speaking patients with native bilingual agents.

Simple Integration

We adapt to your EMR and scheduling software with no disruption to your current workflows.

What Our Radiology-Specialized Team Handles

Patient Scheduling

MRI, CT, X-ray, ultrasound, and mammography appointments

Patient prep instructions and dietary restrictions

Contrast vs. non-contrast protocol verification

Insurance & Authorization

Insurance verification and pre-authorization

Prior authorization follow-up

Benefits explanation to patients

Administrative Support

Call overflow during peak times

Extended hours coverage

Holiday and vacation coverage

Patient Communication

Appointment confirmations and reminders

Rescheduling and cancellation management

Patient inquiries and support

Frequently Asked Questions

Find answers to common questions users have when using EGS.

How do you make sure your agents understand our specific procedures?

Our team is trained in radiology and imaging workflows. We understand contrast protocols, insurance requirements, and patient prep instructions specific to different imaging studies.

What if we have a unique EMR or scheduling system?

We adapt to client EMRs and scheduling software with easy integration with your current workflows.

How quickly can you start handling our calls?

Implementation timelines vary based on your specific needs and systems. We'll discuss timelines during your assessment.

What about patient confidentiality and HIPAA compliance?

We maintain full HIPAA compliance with comprehensive staff training and secure systems. All our agents are trained in confidentiality requirements.