Hospitals

Steve Shefveland

The Best Approach to Converting Sales Leads and Free Trials. Think Location.

call center sales

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Steve Shefveland

A Disaster? Well, that's the Least of my Concerns Right Now.

Call Center Back-up. Every Busienss needs disaster recovery and continuity in the face of the next disaster.

Steve Shefveland

Nice Guys on Business Podcast

Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.

Steve Shefveland

U.S. Contact Center Best Practices. In Mexico?

Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?

Steve Shefveland

The FQHC Call Center.

The Health Clinic and FQHC Call Center during COVID-19.