What does it mean to empower someone? Websters defines Empowered (or empowerment) as to "give authority to someone to do something." Customer service requires that something be done. That someone do something to serve. However, in the contact center industry, far too often the employees handling the calls or contacts for your customers are not often fully empowered to serve the customer? Are your call center reps empowered? It sounds simple. It sounds easy. But, more o