Social Media.jpg
  • HOME

  • WHAT WE DO

  • HOW WE DO IT

  • CLIENTS

  • INDUSTRIES

  • TEAM

  • LOCATIONS

  • OUR RESULTS

  • CASE STUDIES

  • CONTACT

  • NEWS & BLOG

    • Coronavirus (COVID-19)
  • More

    Use tab to navigate through the menu items.
    • All Posts
    • outsourcing
    • BPO
    • Travel and Hospitality
    • Technical Support
    • SaaS
    • Healthcare
    • Telecommunications
    • Call Centers
    • Technology
    • Security
    • eCommerce
    • Wireless
    • Retail
    • Nearshore
    • Sales
    Search
    Nice Guys on Business Podcast
    Steve Shefveland
    • Jan 4
    • 1 min

    Nice Guys on Business Podcast

    Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.
    34 views0 comments
    U.S. Contact Center Best Practices.  In Mexico?
    Steve Shefveland
    • Apr 8, 2021
    • 2 min

    U.S. Contact Center Best Practices. In Mexico?

    Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?
    68 views0 comments
    The FQHC Call Center.
    Steve Shefveland
    • Feb 15, 2021
    • 2 min

    The FQHC Call Center.

    The Health Clinic and FQHC Call Center during COVID-19.
    99 views0 comments
    Make Money. Save Money.  Mitigate Risk. What Would you Choose?
    Steve Shefveland
    • Apr 8, 2020
    • 2 min

    Make Money. Save Money. Mitigate Risk. What Would you Choose?

    Make Money. Save Money. Or, Mitigate Risk. What would you choose during COVID-19?
    40 views0 comments
    Mitigating Call Center Risk in the Age of COVID-19
    Steve Shefveland
    • Mar 20, 2020
    • 2 min

    Mitigating Call Center Risk in the Age of COVID-19

    Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?
    58 views0 comments
    EGS Response to COVID-19, aka Coronavirus.
    Steve Shefveland
    • Mar 12, 2020
    • 2 min

    EGS Response to COVID-19, aka Coronavirus.

    With the recent news and concerns around coronavirus, we know you may have questions about what EGS can do to maintain operations.
    44 views0 comments
    Summer is (almost) Over.  What are Your Plans for Fall?
    Steve Shefveland
    • Aug 15, 2019
    • 1 min

    Summer is (almost) Over. What are Your Plans for Fall?

    Emerging Global Services (EGS). Nearshore. Outsourced. Solutions. Innovative. Low Cost Labor.
    27 views0 comments
    Bots, A.i. and Call Centers.  Can you Feel the Tipping Point?
    Steve Shefveland
    • Aug 1, 2019
    • 3 min

    Bots, A.i. and Call Centers. Can you Feel the Tipping Point?

    Bots and Ai are changing how we work, live and play, right! Well, not so fast!
    43 views0 comments
    Trade Shows and Conferences.  Should you Go?
    Steve Shefveland
    • Jul 24, 2019
    • 3 min

    Trade Shows and Conferences. Should you Go?

    Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!
    54 views0 comments
    What is Old.  Made New.
    Steve Shefveland
    • Mar 5, 2019
    • 1 min

    What is Old. Made New.

    Do you operate an internal call center? If so, are you happy with its performance, turnover and cost? If you want to explore new...
    27 views0 comments
    Call Centers are a dime a dozen,  Right?  No!  More like 100,000 dimes a Month!
    Steve Shefveland
    • Mar 1, 2019
    • 1 min

    Call Centers are a dime a dozen, Right? No! More like 100,000 dimes a Month!

    Who do you know in business that needs or uses a call center? You will earn $10,000 or more per month in residual income (revenue share)...
    71 views0 comments
    That Elusive Customer Experience!
    Steve Shefveland
    • Dec 20, 2018
    • 3 min

    That Elusive Customer Experience!

    The Customer Service Experience! We hear this phrase a lot, and numerous articles have been written about it. But, what is it? I mean,...
    42 views0 comments
    The Cringe Factor!
    Steve Shefveland
    • Nov 30, 2018
    • 2 min

    The Cringe Factor!

    Cringe! Merriam-Webster defines it this way: "to recoil in distaste" and "to experience an inward shiver of embarrassment or disgust."...
    60 views0 comments
    Thanksgiving. In Mexico?
    Steve Shefveland
    • Nov 21, 2018
    • 2 min

    Thanksgiving. In Mexico?

    I own a nearshore contact center (aka a call center) in Hermosillo, Sonora, Mexico (Located in Northern Mexico). Four years ago over...
    71 views0 comments
    Customer Lifetime Value (CLV).  Do You Value all your Customers?
    Steve Shefveland
    • Nov 16, 2018
    • 2 min

    Customer Lifetime Value (CLV). Do You Value all your Customers?

    The Wall Street Journal recently published an article on Customer Lifetime Value (CLV). An interesting subject to me, considering my...
    26 views0 comments
    "Butts in Seats."  Does Your Call Center Provider use this Phrase?
    Steve Shefveland
    • Nov 14, 2018
    • 3 min

    "Butts in Seats." Does Your Call Center Provider use this Phrase?

    The call center industry has various phrases, acronyms and idioms often used among themselves within the industry. And, the phrase...
    108 views0 comments
    Hurricanes, Typhoons & Earthquakes (and the Philippines).  Do you take them Serious?
    Steve Shefveland
    • Oct 29, 2018
    • 3 min

    Hurricanes, Typhoons & Earthquakes (and the Philippines). Do you take them Serious?

    A natural disaster free zone. Does this exist? Really? Why, yes, it does. In fact it exists in many locations around the world. One...
    40 views0 comments
    Ai, Machine Learning, IoT.  What does it all Mean?  Can you Say Better Jobs.
    Steve Shefveland
    • Oct 24, 2018
    • 2 min

    Ai, Machine Learning, IoT. What does it all Mean? Can you Say Better Jobs.

    Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What...
    41 views0 comments
    It's Q4.  Have you Been Procrastinating?
    Steve Shefveland
    • Oct 18, 2018
    • 3 min

    It's Q4. Have you Been Procrastinating?

    If you own a business, or you manage a P&L with responsibilities to drive revenue and exceed goals, you hate this phrase, "Well, Let's...
    25 views0 comments
    Nothing Happens until Someone Sells Something.  Do your Call Center Agents know how to Sell?
    Steve Shefveland
    • Oct 10, 2018
    • 3 min

    Nothing Happens until Someone Sells Something. Do your Call Center Agents know how to Sell?

    If you sell-to consumers, you need a robust call center sales team. Reaching consumers is critical if you are in industries such as...
    29 views0 comments
    1
    2

    © 2021 by EGS Global, Inc., d/b/a Emerging Global Services

    Privacy Policy. 

    Cookie Policy
    • EGS LinkedIn
    • EGS Twitter
    • EGS Facebook