Does your Call Center Provider (or Internal Center) have years of Experience Managing Agents who Work-from-Home (WfH)?
Is your team (or outsourced call center provider) struggling to staff enough agents to handle your calls during COVID-19? If so, why not consider work-from-home call center agents?
Are your calls currently being handled in places like the Dominican Republic, Jamaica, or the Philippines? If so, an island can be one of the worst locations for any call center during a pandemic like Coronavirus (not to mentioned a host of natural disasters like Hurricanes, Typhoons and Earthquakes).
Lastly, does your current call center (or outsourced call center provider) have a robust, fully tested, work-from-home agent model already operating? Is work-from-home a standard protocol and risk mitigation strategy as part of your business? If not, we can help you during a time like this. As a Nearshore BPO (Multiple sites operating in Sonora, Mexico, very close to the USA), we have plenty of capacity across our work-from-home agent pool, as well as over 3,0000 seat capacity across our multiple call centers when COVID019 subsides. In addition, our agents are highly educated, speak perfect English and most went to college or have lived in the U.S.A. They are the perfect solution to meet your needs in a work-from-home scenario or on-site via anyone of our three (3) operating sites.
Give us a call, we can help you ramp up in one week. We can support you during overnight hours, weekend hours, peak calls, call center agent "call outs", etc. You name it, we can support it.
- Steve Shefveland, Founder & CEO
EGS Global, Inc., d/b/a Emerging Global Services