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  • Steve Shefveland

Healthcare Insurance & Open-Enrollment. Oh Boy!


It's almost that time of year again. Open Enrollment. You may have been sourcing the right call center all year, or you may not have started. Either case, Emerging Global Services can help. We eliminate the headaches and costs of operating a call center, including your Open Enrollment needs.


We deliver flexible, labor-based solutions to meet your needs. Whether we leverage our Boomer adults and Work-from-Home adults in Phoenix (fully compliant), or leverage our highly educated, fully complaint, lower cost reps from our location in Hermosillo, Sonora, Mexico (Nearshore), we have a solution.


We are highly scalable, flexible and easy to work with. We leverage omni-channel telephony to route and report on all facets of every call, and we have a management team with over 200+ years of call center experience. We understand the Insurance market, and we know Open Enrollment is a hassle to source this time of year. In addition, our employee attrition is only 15% a year, so when Open Enrollment is over, you have a trusted partner for life!


If you are a Healthcare insurance executive and simply want to reduce your costs in Q4, or eliminate the headaches of day-to-day call center operations, we can help. Whether you need a more cost effective means to handle overflow, weekends, and overnight calls, or you simply want to eliminate the bottom 1/3 of your reps who just do not perform, contact Emerging Global. We are hear to serve, and we are easy to work with.


Simply call or email me anytime at my contact information below!


Steve Shefveland, Founder

Emerging Global Services, LLC

602-312-8900 / steve@emergingglobal.com

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