Steve Shefveland
Healthcare Insurance & Open-Enrollment. Oh Boy!
It's almost that time of year again. Open Enrollment. You may have been sourcing the right call center all year, or you may not have...
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Steve Shefveland
- Aug 27, 2018
- 3 min
Trucking Companies have Low Profit Margins. Why not add 10% or More....Now?
Trucking companies are part of the backbone of our economy. We cannot live our daily lives without them. However, the industry has...
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Steve Shefveland
- Aug 23, 2018
- 3 min
Does Your Brand Truly Care?
I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...
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Steve Shefveland
- Aug 22, 2018
- 1 min
Setting Up your Business Abroad
A webinar featuring Emerging Global Services, LLC (EGS) Founder and CEO Steve Shefveland, and sponsored by the Global Chamber.
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Steve Shefveland
- Aug 21, 2018
- 2 min
Employee Retention. Does it Matter to You?
It may sound obvious. Retaining quality employees is critical to any business, especially in today's tight labor market. However,...
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Steve Shefveland
- Aug 21, 2018
- 1 min
Financial & Security Aspects of Doing Business in Mexico
Sponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter....
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Steve Shefveland
- Aug 2, 2018
- 1 min
Coffee & Customer Service
I called my television provider this week. I won't say who, but as some of you know, I love football, and I love watching my Seattle...
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Steve Shefveland
- Aug 1, 2018
- 2 min
Contact Centers. It's all about Technology. NOT!
In 2018, there is a lot of technology used to handle any number of inbound and outbound contacts. Traditional phone calls, SMS Text...
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Steve Shefveland
- Jul 26, 2018
- 3 min
Omni-channel Technology in Contact Centers. Value-add or ubiquitous?
Well, it's not quite that easy, yet. But, it is well on its way to becoming ubiquitous. Now, for those of you in the omni-channel...
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Steve Shefveland
- Jul 18, 2018
- 2 min
The Hospitality Call Center in 2018
Does your Hospitality and Travel Services call center deliver a quality customer experience and ROI? Or is it the forgotten distribution...
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Steve Shefveland
- Jul 17, 2018
- 1 min
The Agent Empowered Experience
What does it mean to empower someone? Websters defines Empowered (or empowerment) as to "give authority to someone to do something." ...
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