Does your Hospitality and Travel Services call center deliver a quality customer experience and ROI?  Or is it the forgotten distribution channel? The following findings are from an independent survey published by Cloud5 Communications in November 2017, where over 24 major brands and chains, representing over 8,300 hotels in the North American market were surveyed (Budget Tier to Luxury Tier brands), or about 16% of the total market: ·     Contact Centers account for 20% of o