The Wall Street Journal recently published an article on Customer Lifetime Value (CLV). An interesting subject to me, considering my background of 28 years in the global contact center and customer support industry. As many of you know, I am an entrepreneur who boot-strapped a Business Process Outsourcing (BPO) company called Emerging Global Services, LLC (EGS). To be frank, I view all customers impartially. Highly valuable. However, I recognize that some customers are

A natural disaster free zone. Does this exist? Really? Why, yes, it does. In fact it exists in many locations around the world. One such location is Hermosillo, Sonora, #Mexico, a #nearshore call center outsourcing destination. This is one of the main reasons we exist in #Hermosillo vs. many other nearshore call center markets. Hermsoillo, Sonora, Mexico is almost 100% free of earthquakes, hurricanes, tornadoes and so many other disasters that impact major outsourcing d