Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What does this mean for the future of employment? More specifically, if you own a call center, manage a call center, or work in a call center, will you still have a job? These are just some of the critical questions being asked. Based on Google searches of this subject, and my own experience of 28 years in the call center industry, jobs will ch