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    Nice Guys on Business Podcast
    Steve Shefveland
    • Jan 4
    • 1 min

    Nice Guys on Business Podcast

    Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.
    33 views0 comments
    EGS Response to COVID-19, aka Coronavirus.
    Steve Shefveland
    • Mar 12, 2020
    • 2 min

    EGS Response to COVID-19, aka Coronavirus.

    With the recent news and concerns around coronavirus, we know you may have questions about what EGS can do to maintain operations.
    44 views0 comments
    Summer is (almost) Over.  What are Your Plans for Fall?
    Steve Shefveland
    • Aug 15, 2019
    • 1 min

    Summer is (almost) Over. What are Your Plans for Fall?

    Emerging Global Services (EGS). Nearshore. Outsourced. Solutions. Innovative. Low Cost Labor.
    27 views0 comments
    Bots, A.i. and Call Centers.  Can you Feel the Tipping Point?
    Steve Shefveland
    • Aug 1, 2019
    • 3 min

    Bots, A.i. and Call Centers. Can you Feel the Tipping Point?

    Bots and Ai are changing how we work, live and play, right! Well, not so fast!
    42 views0 comments
    Trade Shows and Conferences.  Should you Go?
    Steve Shefveland
    • Jul 24, 2019
    • 3 min

    Trade Shows and Conferences. Should you Go?

    Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!
    51 views0 comments
    What is Old.  Made New.
    Steve Shefveland
    • Mar 5, 2019
    • 1 min

    What is Old. Made New.

    Do you operate an internal call center? If so, are you happy with its performance, turnover and cost? If you want to explore new...
    26 views0 comments
    Call Centers are a dime a dozen,  Right?  No!  More like 100,000 dimes a Month!
    Steve Shefveland
    • Mar 1, 2019
    • 1 min

    Call Centers are a dime a dozen, Right? No! More like 100,000 dimes a Month!

    Who do you know in business that needs or uses a call center? You will earn $10,000 or more per month in residual income (revenue share)...
    71 views0 comments
    That Elusive Customer Experience!
    Steve Shefveland
    • Dec 20, 2018
    • 3 min

    That Elusive Customer Experience!

    The Customer Service Experience! We hear this phrase a lot, and numerous articles have been written about it. But, what is it? I mean,...
    42 views0 comments
    The Cringe Factor!
    Steve Shefveland
    • Nov 30, 2018
    • 2 min

    The Cringe Factor!

    Cringe! Merriam-Webster defines it this way: "to recoil in distaste" and "to experience an inward shiver of embarrassment or disgust."...
    59 views0 comments
    Thanksgiving. In Mexico?
    Steve Shefveland
    • Nov 21, 2018
    • 2 min

    Thanksgiving. In Mexico?

    I own a nearshore contact center (aka a call center) in Hermosillo, Sonora, Mexico (Located in Northern Mexico). Four years ago over...
    71 views0 comments
    Customer Lifetime Value (CLV).  Do You Value all your Customers?
    Steve Shefveland
    • Nov 16, 2018
    • 2 min

    Customer Lifetime Value (CLV). Do You Value all your Customers?

    The Wall Street Journal recently published an article on Customer Lifetime Value (CLV). An interesting subject to me, considering my...
    26 views0 comments
    "Butts in Seats."  Does Your Call Center Provider use this Phrase?
    Steve Shefveland
    • Nov 14, 2018
    • 3 min

    "Butts in Seats." Does Your Call Center Provider use this Phrase?

    The call center industry has various phrases, acronyms and idioms often used among themselves within the industry. And, the phrase...
    105 views0 comments
    Ai, Machine Learning, IoT.  What does it all Mean?  Can you Say Better Jobs.
    Steve Shefveland
    • Oct 24, 2018
    • 2 min

    Ai, Machine Learning, IoT. What does it all Mean? Can you Say Better Jobs.

    Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What...
    41 views0 comments
    It's Q4.  Have you Been Procrastinating?
    Steve Shefveland
    • Oct 18, 2018
    • 3 min

    It's Q4. Have you Been Procrastinating?

    If you own a business, or you manage a P&L with responsibilities to drive revenue and exceed goals, you hate this phrase, "Well, Let's...
    25 views0 comments
    Nothing Happens until Someone Sells Something.  Do your Call Center Agents know how to Sell?
    Steve Shefveland
    • Oct 10, 2018
    • 3 min

    Nothing Happens until Someone Sells Something. Do your Call Center Agents know how to Sell?

    If you sell-to consumers, you need a robust call center sales team. Reaching consumers is critical if you are in industries such as...
    29 views0 comments
    Spanish.  Do your Customers Speak it?
    Steve Shefveland
    • Oct 3, 2018
    • 2 min

    Spanish. Do your Customers Speak it?

    According to the 2016 U.S. Census, there are an estimated 55 million Hispanic people in the United States, comprising over 17% of the...
    40 views0 comments
    Hotel OTA's.  Do you have the Hidden Gems?
    Steve Shefveland
    • Sep 25, 2018
    • 2 min

    Hotel OTA's. Do you have the Hidden Gems?

    When I search for hotels on any number of online travel sites (online travel agencies, aka OTA's), I love it when I find a "unique" hotel...
    25 views0 comments
    Financial & Security Aspects of Doing Business in Mexico
    Steve Shefveland
    • Aug 22, 2018
    • 1 min

    Financial & Security Aspects of Doing Business in Mexico

    Sponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter....
    18 views0 comments
    The Hospitality Call Center in 2018
    Steve Shefveland
    • Jul 19, 2018
    • 2 min

    The Hospitality Call Center in 2018

    Does your Hospitality and Travel Services call center deliver a quality customer experience and ROI?  Or is it the forgotten distribution...
    66 views

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