Steve Shefveland
A Disaster? Well, that's the Least of my Concerns Right Now.
Call Center Back-up. Every Busienss needs disaster recovery and continuity in the face of the next disaster.
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Steve Shefveland
- Jan 3, 2022
- 1 min
Nice Guys on Business Podcast
Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.
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Steve Shefveland
- Apr 8, 2021
- 2 min
U.S. Contact Center Best Practices. In Mexico?
Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?
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Steve Shefveland
- Apr 8, 2020
- 2 min
Make Money. Save Money. Mitigate Risk. What Would you Choose?
Make Money. Save Money. Or, Mitigate Risk. What would you choose during COVID-19?
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Steve Shefveland
- Mar 20, 2020
- 2 min
Mitigating Call Center Risk in the Age of COVID-19
Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?
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Steve Shefveland
- Mar 11, 2020
- 2 min
EGS Response to COVID-19, aka Coronavirus.
With the recent news and concerns around coronavirus, we know you may have questions about what EGS can do to maintain operations.
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Steve Shefveland
- Aug 1, 2019
- 3 min
Bots, A.i. and Call Centers. Can you Feel the Tipping Point?
Bots and Ai are changing how we work, live and play, right! Well, not so fast!
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Steve Shefveland
- Jul 24, 2019
- 3 min
Trade Shows and Conferences. Should you Go?
Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!
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Steve Shefveland
- Mar 5, 2019
- 1 min
What is Old. Made New.
Do you operate an internal call center? If so, are you happy with its performance, turnover and cost? If you want to explore new...
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Steve Shefveland
- Mar 1, 2019
- 1 min
Call Centers are a dime a dozen, Right? No! More like 100,000 dimes a Month!
Who do you know in business that needs or uses a call center? You will earn $10,000 or more per month in residual income (revenue share)...
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Steve Shefveland
- Dec 20, 2018
- 3 min
That Elusive Customer Experience!
The Customer Service Experience! We hear this phrase a lot, and numerous articles have been written about it. But, what is it? I mean,...
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Steve Shefveland
- Nov 30, 2018
- 2 min
The Cringe Factor!
Cringe! Merriam-Webster defines it this way: "to recoil in distaste" and "to experience an inward shiver of embarrassment or disgust."...
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Steve Shefveland
- Nov 21, 2018
- 2 min
Thanksgiving. In Mexico?
I own a nearshore contact center (aka a call center) in Hermosillo, Sonora, Mexico (Located in Northern Mexico). Four years ago over...
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Steve Shefveland
- Oct 18, 2018
- 3 min
It's Q4. Have you Been Procrastinating?
If you own a business, or you manage a P&L with responsibilities to drive revenue and exceed goals, you hate this phrase, "Well, Let's...
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Steve Shefveland
- Oct 3, 2018
- 2 min
Spanish. Do your Customers Speak it?
According to the 2016 U.S. Census, there are an estimated 55 million Hispanic people in the United States, comprising over 17% of the...
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Steve Shefveland
- Sep 25, 2018
- 2 min
Hotel OTA's. Do you have the Hidden Gems?
When I search for hotels on any number of online travel sites (online travel agencies, aka OTA's), I love it when I find a "unique" hotel...
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Steve Shefveland
- Sep 21, 2018
- 2 min
Wireless Providers and Retailers. What Image Comes to Your Mind First?
Wireless service providers. Wireless retailers. When you hear these words and see their logos, what image comes to mind? Although I...
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Steve Shefveland
- Sep 6, 2018
- 2 min
HIPAA Compliancy & Security in Healthcare Call Centers. It's all About Technology, Right?
HIPAA means "security" in most peoples minds, right? And, the answer should be a resounding "yes." But, I find for many people, the...
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Steve Shefveland
- Aug 23, 2018
- 3 min
Does Your Brand Truly Care?
I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...
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Steve Shefveland
- Aug 21, 2018
- 1 min
Financial & Security Aspects of Doing Business in Mexico
Sponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter....
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