Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?

A natural disaster free zone. Does this exist? Really? Why, yes, it does. In fact it exists in many locations around the world. One such location is Herm...

Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What does this mean for t...

I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean 'truly care'?" I sa...