Internet & Online e-Commerce

Steve Shefveland

Nice Guys on Business Podcast

Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.

Steve Shefveland

U.S. Contact Center Best Practices. In Mexico?

Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?

Steve Shefveland

Mitigating Call Center Risk in the Age of COVID-19

Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?

Steve Shefveland

Hurricanes, Typhoons & Earthquakes (and the Philippines). Do you take them Serious?

A natural disaster free zone. Does this exist? Really? Why, yes, it does. In fact it exists in many locations around the world. One...

Steve Shefveland

Ai, Machine Learning, IoT. What does it all Mean? Can you Say Better Jobs.

Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What...

Steve Shefveland

Does Your Brand Truly Care?

I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...