Steve ShefvelandJan 41 minNice Guys on Business PodcastOutsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.
Steve ShefvelandApr 8, 20212 minU.S. Contact Center Best Practices. In Mexico?Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?
Steve ShefvelandMar 20, 20202 minMitigating Call Center Risk in the Age of COVID-19Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?
Steve ShefvelandOct 29, 20183 minHurricanes, Typhoons & Earthquakes (and the Philippines). Do you take them Serious? A natural disaster free zone. Does this exist? Really? Why, yes, it does. In fact it exists in many locations around the world. One...
Steve ShefvelandOct 24, 20182 minAi, Machine Learning, IoT. What does it all Mean? Can you Say Better Jobs.Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What...
Steve ShefvelandAug 23, 20183 minDoes Your Brand Truly Care?I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...