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    Nice Guys on Business Podcast
    Steve Shefveland
    • Jan 4
    • 1 min

    Nice Guys on Business Podcast

    Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.
    33 views0 comments
    U.S. Contact Center Best Practices.  In Mexico?
    Steve Shefveland
    • Apr 8, 2021
    • 2 min

    U.S. Contact Center Best Practices. In Mexico?

    Does your contact center provider operate a call center outside of the U.S.? If so, do they follow U.S. Best Practices for Contact Centers?
    67 views0 comments
    Mitigating Call Center Risk in the Age of COVID-19
    Steve Shefveland
    • Mar 20, 2020
    • 2 min

    Mitigating Call Center Risk in the Age of COVID-19

    Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?
    56 views0 comments
    Hurricanes, Typhoons & Earthquakes (and the Philippines).  Do you take them Serious?
    Steve Shefveland
    • Oct 29, 2018
    • 3 min

    Hurricanes, Typhoons & Earthquakes (and the Philippines). Do you take them Serious?

    A natural disaster free zone. Does this exist? Really? Why, yes, it does. In fact it exists in many locations around the world. One...
    40 views0 comments
    Ai, Machine Learning, IoT.  What does it all Mean?  Can you Say Better Jobs.
    Steve Shefveland
    • Oct 24, 2018
    • 2 min

    Ai, Machine Learning, IoT. What does it all Mean? Can you Say Better Jobs.

    Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What...
    41 views0 comments
    Does Your Brand Truly Care?
    Steve Shefveland
    • Aug 23, 2018
    • 3 min

    Does Your Brand Truly Care?

    I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...
    16 views0 comments

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