Steve ShefvelandApr 22 minCirrus and EGS. Your Customer Support Solution that Beats COVID-19.Cirrus Response (Omni-Channel Provider) and Emerging Global Services (BPO Provider) partner on Work@Home.
Steve ShefvelandMar 202 minMitigating Call Center Risk in the Age of COVID-19Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?
Steve ShefvelandJul 24, 20193 minTrade Shows and Conferences. Should you Go?Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!
Steve ShefvelandOct 10, 20183 minNothing Happens until Someone Sells Something. Do your Call Center Agents know how to Sell?If you sell-to consumers, you need a robust call center sales team. Reaching consumers is critical if you are in industries such as Trav...
Steve ShefvelandSep 6, 20182 minHIPAA Compliancy & Security in Healthcare Call Centers. It's all About Technology, Right?HIPAA means "security" in most peoples minds, right? And, the answer should be a resounding "yes." But, I find for many people, the acr...
Steve ShefvelandAug 23, 20183 minDoes Your Brand Truly Care?I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean ...
Steve ShefvelandAug 22, 20181 minFinancial & Security Aspects of Doing Business in MexicoSponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter. V...
