Cirrus Response (Omni-Channel Provider) and Emerging Global Services (BPO Provider) partner on Work@Home.

Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?

Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!

If you sell-to consumers, you need a robust call center sales team. Reaching consumers is critical if you are in industries such as Travel Services (Hotels,...

HIPAA means "security" in most peoples minds, right? And, the answer should be a resounding "yes." But, I find for many people, the acronym HIPAA means Inf...

I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean 'truly care'?" I sa...

Sponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter.  Very good information...