SaaS

Steve Shefveland

Nice Guys on Business Podcast

Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.

Steve Shefveland

The FQHC Call Center.

The Health Clinic and FQHC Call Center during COVID-19.

Steve Shefveland

Mitigating Call Center Risk in the Age of COVID-19

Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?

Steve Shefveland

Trade Shows and Conferences. Should you Go?

Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!

Steve Shefveland

Nothing Happens until Someone Sells Something. Do your Call Center Agents know how to Sell?

If you sell-to consumers, you need a robust call center sales team. Reaching consumers is critical if you are in industries such as...

Steve Shefveland

HIPAA Compliancy & Security in Healthcare Call Centers. It's all About Technology, Right?

HIPAA means "security" in most peoples minds, right? And, the answer should be a resounding "yes." But, I find for many people, the...

Steve Shefveland

Does Your Brand Truly Care?

I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...

Steve Shefveland

Financial & Security Aspects of Doing Business in Mexico

Sponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter....