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Steve Shefveland
- Jun 20
- 2 min
A Disaster? Well, that's the Least of my Concerns Right Now.
Call Center Back-up. Every Busienss needs disaster recovery and continuity in the face of the next disaster.
634 views0 comments

Steve Shefveland
- Jan 3, 2022
- 1 min
Nice Guys on Business Podcast
Outsourcing Founder Steve Shefveland interviewed by Doug Sandler on Nice Guys on Business Podcast.
63 views0 comments


Steve Shefveland
- Feb 15, 2021
- 2 min
The FQHC Call Center.
The Health Clinic and FQHC Call Center during COVID-19.
181 views0 comments


Steve Shefveland
- Mar 20, 2020
- 2 min
Mitigating Call Center Risk in the Age of COVID-19
Does your Call Center or Call Center Partner have a tested disaster recovery plan in place? In not, why not?
67 views0 comments


Steve Shefveland
- Jul 24, 2019
- 3 min
Trade Shows and Conferences. Should you Go?
Trade Shows and Conferences. Should you Attend? Should you spend the money? Can you truly drive an ROI? Well, no....and Yes!
63 views0 comments


Steve Shefveland
- Oct 10, 2018
- 3 min
Nothing Happens until Someone Sells Something. Do your Call Center Agents know how to Sell?
If you sell-to consumers, you need a robust call center sales team. Reaching consumers is critical if you are in industries such as...
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Steve Shefveland
- Sep 6, 2018
- 2 min
HIPAA Compliancy & Security in Healthcare Call Centers. It's all About Technology, Right?
HIPAA means "security" in most peoples minds, right? And, the answer should be a resounding "yes." But, I find for many people, the...
33 views0 comments


Steve Shefveland
- Aug 23, 2018
- 3 min
Does Your Brand Truly Care?
I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...
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Steve Shefveland
- Aug 21, 2018
- 1 min
Financial & Security Aspects of Doing Business in Mexico
Sponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter....
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